Greener Ealing

Introduction

This privacy notice provides information about the types of personal data that we may collect about you when you contact us or use our website. It also explains what we will do with that data, the conditions under which we may disclose it to others and how we will keep it safe.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Notice.
Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.

Who are we?

Greener Ealing has been set up to deliver high-quality sustainable waste, recycling, street cleansing, grounds maintenance and associated services on behalf of Ealing Council, its residents and other service users. We are wholly owned by Ealing Council. Greener Ealing is a private limited company registered in England & Wales with registration number 12136927. Registered address: Perceval House 14-16 Uxbridge Road, Ealing, London, United Kingdom, W5 2HL.

How do we collect information from you?

Web users: We obtain information about you when you use our website, or when you contact us about our services by submitting a contact form or by emailing us directly.

What type of information is collected from you?

Submitting a form/email
The personal information we collect might include your name, email address, phone number, and any additional information you provide in the message box or via email. Whether the information is collected and processed by us (Greener Ealing) or by Ealing Council will depend on the type of enquiry you are making:
enquiries relating to website faults, issues or Media enquiries will be made directly to Greener Ealing and in such cases, we will be the Data Controller.
Emails concerning the services provided by Greener Ealing will be submitted to Ealing Council and in such cases Ealing Council will be the Data Controller. It is therefore important that you read Ealing Council’s Privacy Notice which can be accessed here.

Browsing the website
By viewing and using the website Greener Ealing may collect your computer’s domain name and IP address indicating where your computer is located on the internet, and information regarding what pages are accessed and when.

How is your information used?

Contact made by you regarding website faults, issues and Media enquiries:

We will use your information to:

• Liaise with you about the technical issues experienced
• Liaise with you about media enquiries made

Contact made by you regarding Greener Ealing’s waste management services:

The Council will use your information to:

• Liaise with you about your enquiry

Please view the Council’s Privacy Notice here.

Use of ‘cookies’

Like many other websites, the Greener Ealing website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

How long do we keep your data?

We will retain your data for as long as required to fulfil your enquiry.
Information relating to cookies will be retained until disabled by the web user.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Sharing data with Ealing Council

Where we are working on behalf of the Council, we will be required in certain circumstances to share your data with them. For example, if a complaint about the service is received by us will pass relevant details to the Council for the purpose of the Council administering the complaints process. We recommend that you read the Council’s own Privacy Notices to ensure that you are familiar with how they will be processing your data.

Third Party Service Providers working on our behalf: 

Web developers and External data storage sites – We may store your data on servers provided by third party website hosting vendors with whom we have contracted.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, of data subjects. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Legal basis for processing your data

Consent: By submitting a request for information on our website or emailing us for information about our services, you have consented for us to process your data for this purpose.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hrsupport@greenerealing.co.uk, or write to us at: Greener Ealing Ltd, Greenford Depot, 
Greenford Road, Middlesex UB6 9AP.

You have the right to ask for a copy of the information Greener Ealing holds about you and you can do so by using the contact details above.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems from loss, misuse, unauthorised access, disclosure, alteration and destruction except for in accordance with this Privacy Notice and the law.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy notices and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy notices and practices of the owners and operators of that third party site and recommend that you check the notice of that third party site.

Your privacy responsibilities

To help protect your own privacy, be sure:

• to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

18 or Under
We are concerned to protect the privacy of children aged 18 or under. If you are aged between 13 and 18‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

You must be at least 13 years old to use Greener Ealing‘s Web site(s) and service(s). Greener Ealing does not knowingly collect information from children under 13. (See the UK Children’s Online Privacy Protection Act.)

Transferring your information outside of the UK
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the United Kingdom (“UK”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services (for example, send/receive email to/from us) while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

Review of this Notice

We keep this Notice under regular review and you are encouraged to check it regularly when using out website. This Notice was last updated in March 2021.

Data protection officer

Greener Ealing has a data protection officer (DPO) who is also the DPO and has been notified to the Information Commissioner’s Office (ICO).
The responsibilities of the data protection officer are:
·      to advise us on how to comply with our data protection obligations and an individual’s data rights
·      helps us monitor how we comply with our obligations and your rights, and
·      is our contact for the ICO.
You can contact them about your concerns at dataprotection@ealing.gov.uk or by writing to:
Data protection officer
Ealing Council
Perceval House
14-16 Uxbridge Road
3rd Floor NE
Ealing W5 2HL